FAQ
1. Orders & Payments
Q: How do I place an order?
A: Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the steps to securely complete your purchase.
Q: What payment methods do you accept?
A: We accept major payment methods including Visa, MasterCard, PayPal, and Apple Pay.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly. If you need to make changes, please contact us as soon as possible—we’ll do our best to assist before dispatch.
2. Shipping & Delivery
Q: Do you offer international shipping?
A: Currently, we ship across the United Kingdom. For international inquiries, please contact us directly.
Q: How long will my order take to arrive?
A: Standard UK delivery typically takes 1 to 2 business days. You can select expedited options at checkout if needed.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email.
Q: What if my package is delayed or lost?
A: Please contact us immediately if you experience any delivery issues. We’ll liaise with the courier to resolve it quickly.
3. Returns & Refunds
Q: Can I return an item if I’m not satisfied?
A: Yes, we accept returns within 30 days of delivery—provided the item is unused and in its original condition and packaging.
Q: How do I request a refund?
A: Just email us with your order number to initiate a return. Once we receive and inspect the item, we’ll process your refund promptly.
Q: Who pays for return shipping?
A: Return shipping costs are the customer’s responsibility unless the item received is incorrect or faulty.
4. Product Information & Quality
Q: Where do your products come from?
A: Our items are crafted from sustainably sourced olive wood and other natural materials, chosen for their quality and beauty.
Q: Are your products handmade?
A: Yes. Each piece is handcrafted with care by skilled artisans, making every item unique.
Q: How should I care for olive wood products?
A: Wipe clean with a damp cloth. To maintain the natural finish, occasionally treat the wood with a light coating of food-safe oil.
5. Account & Support
Q: Do I need an account to place an order?
A: No account is necessary—you may checkout as a guest. However, creating an account helps you track your orders and enjoy exclusive offers.
Q: How can I contact customer support?
A: Email us at info@verdantgrain.co.uk or call +44 7459 324730. We’re happy to help!
Q: What are your support hours?
A: Our customer service team is available 24 hours a day to assist you.
Still have questions?
We’re always here to help—please don’t hesitate to get in touch!