FAQ
Frequently Asked Questions (FAQ)
1. Orders & Payments
Q: How do I place an order?
A: Simply browse our website, add your desired products to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept [list of payment methods, e.g., Visa, MasterCard, PayPal, Apple Pay, etc.].
Q: Can I modify or cancel my order after placing it?
A: Once an order is placed, it is processed quickly. If you need to make changes, please contact us immediately, and we will do our best to assist you.
2. Shipping & Delivery
Q: Do you offer international shipping?
A: [Yes/No]. Currently, we ship to United Kingdom.
Q: How long will my order take to arrive?
A: Standard delivery times range from 1 to 2 business days, depending on your location. Expedited shipping options are also available at checkout.
Q: How can I track my order?
A: Once your order is dispatched, we will send you a tracking number via email.
Q: What if my package is delayed or lost?
A: If your order is delayed beyond the estimated timeframe, please contact us, and we will work with the courier to resolve the issue.
3. Returns & Refunds
Q: Can I return a product if I am not satisfied?
A: Yes, we accept returns within 14 days of delivery, provided the product is unused and in its original packaging.
Q: How do I request a refund?
A: To initiate a return, contact our support team with your order details. Once we receive and inspect the returned item, we will process your refund.
Q: Are return shipping costs covered?
A: Customers are responsible for return shipping costs unless the product is faulty or incorrect.
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4. Products & Quality
Q: Where do you source your products from?
A: We source our grains from trusted farms that follow sustainable and high-quality farming practices.
Q: Are your products organic?
A: [Yes/No]. We offer both conventional and organic options—please check the product description for details.
Q: How should I store my grains?
A: Store them in a cool, dry place in an airtight container to maintain freshness.
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5. Account & Support
Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track your orders and receive special offers.
Q: How can I contact customer support?
A: You can reach us via email at info@ecomintelligence.co.uk or call us at +44 7459 324730.
Q: What are your customer service hours?
A: Our support team is available 24hours.
If you have any other questions, feel free to contact us!